Years of conflicting policies became one clear, trackable format
EMS Morgan County
The challenge
Outdated, conflicting standard operating guidelines (SOGs) and policies created confusion for both management and staff.
What we did
- Learned the industry and the organization in depth before writing anything.
- Consolidated years of past practices into a single, clear format.
- Rebuilt the policies on a solid, trackable foundation, including a new Time and Attendance Policy.
What changed
- People knew where to find the latest procedures.
- Staff started following the new SOGs consistently.
- The Time and Attendance Policy brought better tracking, fewer tardy employees and stronger communication from supervisors.
Before partnering with Village, our team struggled with outdated, conflicting SOGs and policies that created confusion for both management and staff. Village consolidated years of past practices into a single, clear format so we could rebuild our policies on a solid, trackable foundation. Overnight, people knew where to find the latest procedures, started following the new SOGs consistently, and we saw immediate results. Most notably with our new Time and Attendance Policy, which gave us better tracking, fewer tardy employees, and stronger communication from supervisors. Above all, their responsiveness and willingness to deeply learn not just our industry but our specific organization set them apart from any other service we've used.